Refund and Return Policy

Last updated: September 15, 2026

Custom & Made-to-Order Items

All items at duskglyph are handmade to order. Due to the custom nature of our products, we do not accept returns or exchanges unless the item arrives defective or damaged.

Quality Issues

If your item arrives defective, damaged, or incorrect:

1. Contact us within 7 days of delivery at duskglyphcc@gmail.com
2. Include your order number and photos of the defective item
3. We will issue a full refund or send a replacement at no additional cost to you

What Is Not Covered

• Change of mind or wrong size ordered
• Normal variations in handmade products (minor differences in color, fit, or wash)
• Items that have been worn, washed, or altered
• Damage from improper care or use
• Customized or personalized items

Shipping Issues

If your package is lost in transit, please contact us and we will work with the shipping carrier to locate your order. If it cannot be located, we will issue a full refund or reship.

Contact Us

• Email: duskglyphcc@gmail.com